Shipping Policy

FOR DELIVERY & SHIPPING STATUS (reply only in whatsapp 9994975185 and timing  from 9:00am to 5:00pm) 

SHIPPING:


-         Shipping charges Extra.

-         Freight charges are not pre paid.  Freight charges has to be paid at the time of collecting Delivery at the transporters office near you.  

-         No Goods  Returns Policy 

 

THEN WHERE SHOULD WE COLLECT THE GOODS?

It can be collected from the transports godown or from lorry office. We shall inform you the transporter name, local contact phone number, way bill number etc once the goods are dispatched from Sivakasi. It will be sent via Whatsapp, SMS or EMail.

HOW DO WE SEND OUR GOODS? 

All confirmed orders with receipt of 100% payment in advance, which we receive before 12 Noon of each day are dispatched on the same day from our central godown in SIVAKASI to respective logistic assigned for respective destinations. - Our logistic will issue an "LR Copy" against the receipt of goods from us. All the goods will be sent in "topay" basis, meaning the freight charges from SIVAKASI to your destination (Example say Chennai ) have to be paid by yourself before taking delivery of goods,  . - The "LR COPY"  with details of logistic name, contact person, contact addresses and contact phone number will be scanned and sent you by Email/SMS. The goods will reach your destination as specified in the delivery chart based on the distance of your destination from SIVAKASI.

HOW DO I CHECK THE STATUS OF MY ORDER?

All orders received with 100% payment are processed within 24 - 36hours. You can check the status of your order after 24 hours to check its STATUS. We will also send you the scanned copy of "LR COPY" by Whatsapp email/SMS. You can also whatsapp to  99949 75185   at any time to know your dispatch details.

WHAT WILL BE THE DELIVERY/TRANSPORTATION CHARGES?

Delivery or Transportation charge varies with each destination.  Transportation charge are calculated  based on weight, dimensions and destination of the items in the order.  This price will be the final price for Transportation charge to the customer.

WHAT IS THE ESTIMATED DELIVERY TIME?

Each destination has its own delivery time. Please refer delivery chart for more assistance. Usually the confirmed paid orders we receive before 12 Noon on each day will be dispatched on the same day from our warehouse in SIVAKASI. Business days exclude public holidays and Sundays. Estimated delivery time depends on the destination to which you want the order shipped to from the location of our warehouse.

CANCELLATION DURATION:

Customer can request for the cancellation within 2 hours of the order placed. After the order confirmation orders can not  be cancelled. You can cancel an order until it has been processed in our warehouse by whatsapp our customer care executive in  9994975185 . You should cancel the order before the goods are dispatched from our warehouse to our logistic. This includes items purchased on sale.  

 REFUND POLICY:

Refund will be made in 10 working days through online mode.

 

WHATS YOUR RETURN POLICY?

We do not take any return of goods.

Our Delivery Partners are:

1. Parveen Express  http://www.parveenexpress.com/

2. Metur Transport (MSS) https://www.metturtransports.com/